In October, 2019, Sherif Mityas, TGI Fridays’ Chief Experience Officer, Darshan Gad, Neiman Marcus’ VP of Marketing and Customer Innovation…
Events
Customer Engagement – From Conception to Industry Leadership
October 9, 2018In October, 2017, Bob Crandall, former CEO of American Airlines, joined Doug Parker, current CEO of American Airlines, and Hal…
Introducing the Brierley Institute for Customer Engagement
October 9, 2018On September 14, 2016, SMU announced the nation’s first academic Institute devoted to Customer Engagement, offering MBA students majoring in…